Refund and Returns Policy
At MedsFair, we prioritize your satisfaction and aim to provide you with the highest quality pharmacy supplies and medical products. However, we understand that there may be instances where you may need to return or replace a product. To ensure a seamless experience for our customers, we have developed a comprehensive Refund and Returns Replacement Policy.
1. Return Policy:
We accept returns under various circumstances to accommodate your needs:
- Damaged or Defective Products: If you receive a product that is damaged or defective, we will gladly accept returns and provide a full refund or replacement.
- Incorrect Product Shipment: In the rare event that you receive an incorrect product, we will arrange for its return and replace it with the correct item at no additional cost.
- Unsatisfactory Performance: If a product does not perform as described or expected, you may return it within 7 days of receipt for a refund or replacement, subject to evaluation.
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team via email at medsfair.com@gmail.com within 7 days of receiving the product, providing your order number and a brief explanation of the issue.
- Return Authorization: Once your request is approved, we will provide you with a return authorization number (RMA) and instructions on how to return the item.
- Return Shipping: You are responsible for shipping the product back to us in its original packaging and condition, unless otherwise instructed.
- Refund or Replacement: Upon receiving the returned item, we will inspect it and process your refund or replacement accordingly within 7 business days.
2. Replacement Policy:
Our replacement policy ensures that you receive the correct product and are satisfied with your purchase:
- Damaged or Defective Products: If you receive a product that is damaged or defective, we will replace it with a new one at no additional cost to you.
- Incorrect Product Shipment: In the event of an incorrect product shipment, we will arrange for the correct item to be shipped to you promptly, with no extra charges.
- Unsatisfactory Performance: If a product does not meet your expectations or perform as described, we will replace it with an alternative product or provide a refund, as per your preference.
We strive to make the replacement process as smooth as possible for you:
- Contact Us: Inform us of the issue by emailing medsfair.com@gmail.com within 7 days of receiving the product, including your order number and a brief explanation of the issue.
- Replacement Authorization: Once your request is approved, we will issue a replacement authorization number (RA) and provide instructions on returning the item.
- Return Shipping: You will be required to ship the product back to us, unless otherwise instructed.
- Timely Replacement: Upon receiving the returned item, we will promptly process the replacement and ship the correct product to you within 7 business days.
3. Refund Policy:
We understand that there may be circumstances where a refund is the preferred resolution:
- Damaged or Defective Products: If you prefer a refund instead of a replacement for a damaged or defective product, we will process it promptly.
- Incorrect Product Shipment: If you do not wish to receive the correct product and prefer a refund instead, we will accommodate your request.
- Unsatisfactory Performance: If you are not satisfied with a product and prefer a refund, we will process it in accordance with our policy.
To request a refund, please adhere to the following procedure:
- Contact Us: Email us at medsfair.com@gmail.com within 7 days of receiving the product, providing your order number and a brief explanation of why you are requesting a refund.
- Refund Authorization: Upon approval, we will issue a refund authorization number (RFA) and provide instructions on returning the item.
- Return Shipping: You are responsible for shipping the product back to us in its original packaging and condition.
- Timely Refund Processing: Once we receive the returned item, we will process your refund within 7 business days and notify you via email.
Please note the following key points:
- Return/Replace/Refund Time: All returns, replacements, and refunds must be initiated within 7 days of receiving the product.
- Condition of Returned Items: Returned items must be in their original packaging and condition, unless damaged or defective.
- Prescription Medications: Due to health and safety regulations, prescription medications cannot be returned once dispensed or opened.
We are committed to ensuring your satisfaction with every purchase at MedsFair. If you have any questions or concerns regarding our Refund and Returns Replacement Policy, please don’t hesitate to reach out to us at medsfair.com@gmail.com.
Thank you for choosing MedsFair for your pharmacy supplies and medical product needs.
MedsFair
Website: medsfair.com
Email: medsfair.com@gmail.com